Log a ticket

Sometimes you may need a change made on your website or something has happened that you need to let us know about.

Before contacting us, please scan the Frequently Asked Questions below which may hold the answer you are looking for.

Frequently Asked Questions

We have collated common questions asked. Please take a look belwo and if you cannot find what your answer, please use the form below to submit your ticket.

Technical

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My website is not loading

Please perform the following checks:

  1. Please make sure you have a stable Internet connection. Do this by loading another common website such as Google to see if your internet connection is functioning correctly. If Google is not loading, please consider rebooting your computer to refresh your connection. If that does not help, turn off your internet connection for 15 seconds and then turn back on. Wait for your connection re re-establish and check your website again.
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Submit your ticket

Please use the following form to let us know what us happening. Try to provide as much clear information as possible so to help us having to ask for clarification.

    1. About you



    2. Tell us what's happening


    3. Attach screen capture(s)

    Please consider adding screen captures which helps us know exactly what you are seeing. A maximum of 3 images that are either JPG, PNG or GIF and no larger than 2MB each image.



    Ready to submit your ticket?

    Please make sure that you have included enough information above so avoid any delays in having to ask for further information or clarification. When you are ready to submit, click the big yellow button below.